MOST ASKED QUESTIONS

quick tutorial

Some digital products are made just for your customer – like a custom logo, a unique piece of art, or a tailor-made song. If that’s what you sell, then this guide is for you!

Hey there Leo the app founder here and in this guide i will teach you how to create and sell license keys

We understand the importance of making sure customers receive their digital download! This is why there are there methods to downloading after purchase.

Every time one of your customers downloads a file, that consumes bandwidth. Each plan includes a set amount of bandwidth per 30-day period. This article explains how it is measured, what happens when you reach the limit, and how billing works for Enterprise stores.

There could be several reasons why this is happening so please go through the different hypothesis below.

Big Digital Downloads allows you to delay the automatic fulfillment of digital products after an order is confirmed.

It could be several things leading to customer not receiving any email.

Yes this is possible!

First thing first, your customers should receive the digital product through email no matter what. If this is the case, it means the app is working as it should.

First thing first, your customers should receive the digital product through email no matter what. If this is the case, it means the app is working as it should.

Yes you can use the same files for different digital products.

Yes you can but we advise you not to do it. Adding a link to the email would make it more likely to land in the spam folder of your customer.

This is due to Shopify, and can be due to different reasons.

❌ It is not possible to add a "download" button directly on the product page.

Yes you can watermark any PDF thanks to our built-in watermark feature.

It could be because of several things : VPN issue, network issue, file issue.

Steps to edit the text in the download email sent to customers on Big Digital Download:

Steps to reset the digital download link (the download email) to a customer:

Said differently "I want to know if your app can make the customer download a FREE pdf and leave me his email?"

The only storage that can be used is the one of the app itself and you can't connect anything to it.

To use our bulk digital product creation feature in Big Digital Download, you’ll need the **Shopify product ID** and **variant ID** for each item you want to link. Below are two simple methods to gather these IDs quickly.