Welcome <32

Welcome <3 Welcome to Big Digital Download

MOST ASKED QUESTIONS51

MOST ASKED QUESTIONS How to create my first Standard digital product?Which Digital Product Type Should I Use? A Quick Guide for New Sellers How to create a Custom Digital Product How to create a Scheduled Digital Product?How to prevent the sharing of digital files?How to configure and sell license keys?How to add a download button in the thank you page How to add a download button in customer accounts page How to test if my digital products are correctly set up?How Bandwidth Works in BIG Digital Download Connect Big Digital Downloads to CRM, ERP or App (Public API/Webhooks)How to allow preorders for a digital product?How to disable the shipping for free products?How to hide the price on the product page?How to hide the quantity on the product page?Why Customers have an issue while downloading the files?My customers see an error message "maximum limit reached" how do I get rid of it?Prevent Download Issues: VPN Compatibility with Big Digital Download How to zip files so people can download everything at once?How to Automatically Fulfill Orders for Digital Products How to Apply a Delay Before Digital Product Fulfillment How to Edit Download Limits in Bulk for Digital Products Customer don't receive their files through email, why?How to Migrate from Another App to Big Digital Download Can we bulk add files?Can we import digital products from another app such as filemonk or Digital Download by Shopify?How to Import Shopify Past Orders into Big Digital Download from Another App Can we bulk add products?Can we bulk add files?Why customers can't download their files right after they bought it?There's no page to download the files after a purchase How can I use files already uploaded to Big Digital Download app for other digital products?Can I add a hyperlink to the email sent to my customers?Why my shopify order shows in "hold"?How to add a download button to my products?Can Big Digital Download app stamp my PDF?My uploads keep failing Can I change the sender address for emails sent by the app Big Digital Download?Why File Downloads from Big Digital Download May Not Work in Spain (Cloudflare Issue)Why File Downloads from Big Digital Download May Not Work in Turkye (Backblaze Issue)How to edit/change the text/copy in the emails that are sent out to the customers?How to change and/or translate the text in the email?How to make this app works with multilanguage?My customers say the download speed is slow Can I change the design of the email?how can I resend the digital download link to the customer?Can I collect my user emails and send them a free PDF?Is there a way to maybe use own storage and connect it with this app?How to Add PDF to Shopify Product Page? (No App Required)How to Find Your Shopify Product and Variant IDs for Bulk Digital Product Creation

BIG Digital Download1

How to Offer Multiple Versions of a Digital Product ?

miscellaneous19

miscellaneous Why am i still being charged after canceling the plan I uninstalled the app, Can I Restore My Products and Files?Why is Outlook warning of a possible malicious link?How to test the app using a draft order Do you take commission for my sales?Can I use this app for free?Can I attach multiple files to a product?How does auto fulfill works?Can I upload some big files (150GB for instance)?If I uninstall the app, will all my assets be deleted?If I downgrade from PREMIUM to FREE, and I have more than 1GB of storage, will I lose everything?Can the customer still download assets after an order is cancelled/refunded?How does the fraud protection work?LICENSE KEY • How can I be sure a license key won't be used twice?LICENSE KEY • What are tags?LICENSE KEY • How to generate a license key automatically for a digital product?License key • What if a customer purchases a license key that is not in stock anymore?Does this app integrates with Etsy? Can we import customers and/or orders from Etsy?

All collections›Welcome <3

Welcome <3

Updated September 16, 2026

Welcome to Big Digital Download: Are you looking to sell digital products on your Shopify store?

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