miscellaneous
19 articles
miscellaneous
Why am i still being charged after canceling the plan
You canceled your Big Digital Download plan but Shopify still charged you. This is not a mistake and it is not something we did on purpose. It is how Shopify app billing works for every app on the Shopify App Store. Here is exactly what happens and what to expect.
I uninstalled the app, Can I Restore My Products and Files?
Why is Outlook warning of a possible malicious link?
How to test the app using a draft order
Do you take commission for my sales?
No! We don’t take any commission for any of your sales.
Can I use this app for free?
Yes! We offer a free plan with some features, try us out and upgrade if you want more features.<br>
Can I attach multiple files to a product?
How does auto fulfill works?
Can I upload some big files (150GB for instance)?
If I uninstall the app, will all my assets be deleted?
If I downgrade from PREMIUM to FREE, and I have more than 1GB of storage, will I lose everything?
Can the customer still download assets after an order is cancelled/refunded?
How does the fraud protection work?
LICENSE KEY • How can I be sure a license key won't be used twice?
LICENSE KEY • What are tags?
LICENSE KEY • How to generate a license key automatically for a digital product?
License key • What if a customer purchases a license key that is not in stock anymore?
If your customer purchases a digital product with one of your own license keys BUT you've ran out of license key, the following will happen:
Does this app integrates with Etsy? Can we import customers and/or orders from Etsy?
Unfortunately not yet but we're working on this and this feature should be ready in a couple of months.